Frequently Asked Questions

GODEVI (Go Destination Village) is a research-based consulting firm that helps villages and destinations in Indonesia transform their potential into tangible, sustainable impact, from evidence-based strategies to tangible economic outcomes for communities. GODEVI, a business unit of PT Banua Wisata Lestari, was founded in 2018 and has supported more than 50 villages and destinations in Bali and Eastern Indonesia.

Local governments and related agencies, BUMDes and cooperatives, tourism village managers and Pokdarwis, MSMEs and tourism businesses (hotels, restaurants, tour operators), educational institutions and researchers, as well as development partner institutions.

Four interconnected pillars from research to market:

Research & Scientific Consulting: field research, data analysis, feasibility studies, and scientific publication assistance.
Rural Economic & Cooperative Development: strengthening MSMEs, Village-Owned Enterprises (BUMDes), and village cooperatives.
Tourism Advisory & Destination Governance: planning, destination governance, and regenerative tourism.
Destination & Product Commercialization: product packaging, branding, and market connectivity.

Three things. First, every recommendation is based on research, not assumptions. Second, our four pillars are integrated, so research findings serve as the foundation for economic development, governance strategies, and market execution. Third, we are connected to academic networks: GODEVI is led by I Gede Gian Saputra, S.Par., M.Par., a lecturer at the Faculty of Tourism at Udayana University, and publishes the International Journal of Tourism Trends (IJTT).

Our focus is on Bali and Eastern Indonesia, but we are open to collaborations in other regions of Indonesia depending on project needs.

GODEVI developed a marketplace model early in its journey. Since then, our focus has expanded to research and consulting on village and destination development. Booking tour packages and homestays in partner villages [CONFIRM: still running or not] is part of our efforts to commercialize village products, and is no longer our core business.

The GODEVI logo is inspired by the Bali Starling, a unique, endangered species that symbolizes our hope of becoming a distinctive brand without losing our Balinese identity. We adhere to the spirit of SEE: Sustainability, Empowerment, and Entrepreneurship.

On the GODEVI activity page, click "Book Now" and you will be asked to confirm your order by filling in customer and booking information. Select the number of participants and check availability by clicking the "Select Date" box. Available dates are shown in white and are clickable. You can see the total price at the bottom above "Book Now".

Go to godevi.org and choose the activities and products we offer. Click "Book Now", review your order and enter your personal and booking information. You will receive an email about your order that you must pay — click "order details" to continue filling in complete information and proof of payment. You can pay via bank transfer, Visa or PayPal. Please note the payment receipt is not a confirmation email; our booking team will send an invoice after we receive your order.

You can view what is included and not included in your booking on the activity page, including descriptions of related activities, the itinerary and important information regarding the activities.

Prices depend on the activity you choose and are listed per person on the activity page. Click "Book Now" and add the number of participants to see the difference — if the total stays the same it is a group price, if it multiplies it is per person.

If your booking request is received, you will receive an email confirmation with the full itinerary, your host's contact information, and any records the host has shared. GODEVI holds your payment up to 12 hours after the experience begins, so if something goes wrong you can contact us.

Once you have paid and sent the confirmation form with proof of payment, your request is received automatically. After our booking team accepts your order we confirm it immediately. The host responds within a few hours, but has up to 72 hours (or until your chosen date/time, whichever is faster) to respond.

We understand plans change. For most activities it is possible to make changes before the cancellation due date — please refer to the "Cancellation Policy" of your booking and message the host via your Dashboard. Unfortunately we do not accept bookings over the phone.

For general questions about an activity, you can send a message directly to an approved contact via phone or message on the web. Host details (name, email, phone) are shared when your order is received and requested by our booking team.

You can pay securely using bank transfer, Mastercard, Amex, Visa, or PayPal.

We accept cash on arrival, but you must pay a down payment of 30% of the total price.

Your card will be charged once you have completed your booking. If your booking request is declined, you will receive a full refund.

Your payment details are fully secure. All data is encrypted and transmitted securely with an SSL protocol.

Our service fee covers our team handling your order — contacting host villages, tour guides and partners to make your booking successful.

We know plans can change. Before cancelling, we suggest contacting your host — they are very accommodating and may adjust to your schedule for a simple change of date or time. If you still need to cancel, go to Dashboard > Your Bookings, find your experience, and use the cancel button along with a reminder of the cancellation policy.

The experience's cancellation policy determines whether you receive a full refund. You are entitled to a full refund if your booking is still in review or you cancel before the cancellation due date.

The process usually takes 5–10 business days.

Please contact us immediately via dashboard message, email or phone so we can change your status accordingly.

Each experience has its own cancellation policy, which you can view on the activity page. Your experience is only officially cancelled when you receive an email confirming the cancellation and your refund status.

Contact us through our Contact Us page or email hello@godevi.org with your needs, location, and timeline. Our team will schedule an initial discussion, then develop a proposed scope and quote. If you're unsure about your needs, the Readiness Assessment (see next section) can be a helpful starting point.

Project consulting fees are tailored to the scope, location, duration, and required outputs, so there is no fixed price. Quotations are prepared after initial discussions. For government projects, we can adjust the fee structure to suit applicable procurement regulations. [CONFIRM: whether GODEVI would like to specify a range or fee structure.]

Yes. We work with local governments and agencies, for example, on studies, planning, training, and destination assistance. We can tailor documents and work mechanisms to the agency's procurement needs.

It depends on the scope. A short study can be completed in a matter of weeks, while a comprehensive study and mentoring typically takes several months. The exact schedule is agreed upon in the contract.

Deliverables are defined upfront in the contract, such as a study report, strategy document or action plan, training materials, or work instruments. We also communicate findings and recommendations directly to you and your team.

Yes. We use the non-public data and documents you submit only for the performance of our services and treat them confidentially, unless required by law or you agree otherwise in writing. Details are provided in the Terms & Conditions and project contract.

Yes. We can tailor a phased approach to your budget, and you can start with a Readiness Assessment to identify your most pressing priorities before making larger investments.

We guarantee evidence-based work processes and agreed outputs, but do not guarantee specific results such as number of visits or revenue, as these are heavily influenced by factors beyond our control, including management implementation and market conditions.

Only if agreed upon. Generally, we can reference a project's existence without disclosing confidential information, and we always ask first if there's any sensitive information. [CONFIRMATION: See Article 6.6 of the Terms & Conditions.]

Undergraduate to doctoral students, lecturers and researchers, universities, government agencies, non-governmental organizations, and companies who need support in methodology, data analysis, or publication assistance.

Consultation on research methodology, questionnaire preparation, quantitative data analysis (e.g. SPSS, SmartPLS, AMOS), qualitative analysis (e.g. NVivo), GIS mapping, data visualization, as well as assistance with scientific publications starting from editing, citation checking, to preparation of manuscript submission to journals.

No. Our services are mentoring and coaching: we help you understand the methods, process and interpret data, and improve your own manuscript. We do not provide services for writing scientific papers to be passed off as someone else's work, and we do not engage in data falsification or plagiarism. The authorship and originality of your work are entirely your responsibility.

There is no guarantee of acceptance, graduation, or funding, as those decisions are ultimately made by a third party. What we do guarantee is the quality of our support, the thoroughness of our analysis, and the readiness of your manuscript before submission.

Pricing is "starting at" and depends on the type of analysis, amount of data, and complexity. The final price is agreed upon in writing before work begins. [CONFIRMATION: link to the price list if published on the Site, or replace it with directions to contact the team.]

Your research data will be treated confidentially and used only for the work you requested. We will not publish your data without your written consent.

We can assist with manuscript preparation: determining target journals, structure and argumentation, language editing, citation checking, reviewer revision handling, and submission readiness. Acceptance remains entirely at the discretion of the journal and its reviewers.

A questionnaire-based self-assessment tool that generates a score and recommendation report for your village, business, or destination. You complete a profile and assess several dimensions, then receive a report showing strengths, gaps, and action priorities.

Prices are subject to change; the applicable price is the one listed on the Assessment page when you pay.

No. This track adapts the 17-pillar and 5-subindices structure of the World Economic Forum's Travel & Tourism Development Index (TTDI) to a regional or district scale as a stand-alone assessment framework. The results are unofficial, not affiliated with the World Economic Forum or any government agency, and cannot be directly compared with international TTDI rankings.

No. The results are indicative assessments based on a framework developed by GODEVI, referencing regenerative tourism literature. The outcome categories should not be claimed as official certifications or labels.

This report is compiled from your answers using artificial intelligence (AI) technology. Therefore, its accuracy depends heavily on the honesty and completeness of your answers, and the results are indicative, not an audit or professional advice. Verify before using it as the basis for important decisions, and contact us if you need further clarification.

Charging takes approximately [CONTENT: estimated minutes]. Reports are available [CONFIRMATION: immediately / within X hours] after payment is verified.

Payment via [CONTENT: production payment method]. Reports can be accessed after payment is verified, or after you enter the access code issued by GODEVI. One code is valid only once and is non-transferable.

Before the report is generated, you can request a full refund within [INSERT: number of days]. Once the report is generated and accessible, the payment is non-refundable, unless there is a technical failure, duplicate payment, or billing error. Full terms and conditions are in Section 7.7 of the Terms & Conditions.

Self-Service mode is completed by you and is paid according to the table above. In Assisted Mode, the GODEVI Team assists with the completion process and results discussion. [CONFIRMATION: This corresponds to the modes available in the production version.]

Your responses are used to generate reports, processed through a third-party AI service provider, and are visible to authorized GODEVI Team members. We contact you for follow-up only if you consent, and use data for research only in anonymized and aggregated form with separate consent. Details are provided in Article 8 of the Terms & Conditions and Privacy Policy.

You can use it for internal planning and reporting, consult with our team about follow-up priorities, or proceed to full mentoring on the relevant pillar.

Select a package or homestay on the Tour Packages or Homestays page, select the dates and number of participants, then fill in your booking details and make payment. You will receive a confirmation email once we receive and verify your order. Proof of payment is not a booking confirmation; it is sent by our booking team.

Prices are listed on each package's page. As you add participants, the total will show whether the price is per person (increasing total) or per group (fixed total).

Details of what is included and excluded, activity schedule, and important information are listed on the package page.

You will receive a confirmation email containing the activity schedule and contact details of the guide or manager once we receive and verify your order.

Via [CONTENT: available methods, e.g. bank transfer, card, or digital wallet]. [CONFIRM: whether cash on arrival with a 30% deposit is still accepted.]

Payments are processed through [INSERT: payment provider] with encryption. GODEVI does not store your card details.

The service fee covers our team's work coordinating with partner villages, guides, and service providers to ensure your order runs smoothly. [CONFIRM: the amount and whether it's included in the price.]

Yes, as long as you're within the cancellation deadline listed on the package page. Contact us or use your account before that deadline. The activity is officially canceled once you receive a cancellation confirmation email and the refund status.

Cancellation policies vary by package and are listed on the package page. You are entitled to a full refund if the order is still under review, if it is canceled before the cancellation deadline, or if the activity is canceled by GODEVI or a partner. Refunds are processed within [INSERT: number of business days].

If the issue cannot be resolved with the guide or organizer, please contact us at [CONTENT: one official email address/WhatsApp] within [CONFIRMATION: 12 hours] after the activity begins.

We work with our partner villages and provide training to maintain service standards. [CONFIRMATION: Match screening claims with actual practices.]

We can recommend activities in our partner villages. For a customized trip, please contact us through our Contact Us page.

Activities are designed in collaboration with village communities: managed by residents, creating jobs, protecting the environment, and preserving local culture. Revenue from activities is returned to partner villages as agreed [CONFIRM: specify profit-sharing scheme if desired].